Quay Apartments are committed to protecting your privacy, and takes its responsibilities regarding the security of customer information very seriously. This policy explains how we use customer information and how we protect your privacy.
Use of Customer Information
We require certain information to allow us to process your booking. We collect the details provided by you, together with information we learn about you from your use of our service and your visits to our website. We also collect information about the transactions you undertake including details of payment cards used.
We may collect additional information in connection with your participation in any promotions or competitions offered by us and information you provide when giving us feedback.
We will use your information to provide and personalise our services. We will also use your contact details to communicate with you. We may use your information to send you offers and news about Quay Apartments and we may contact you by post, email, telephone (including SMS) or fax for these purposes.
Your data may also be used for the following purposes: credit or other payment card verification and screening, invoicing, administrative and accounting purposes, statistical and marketing analysis, systems testing, maintenance and development, customer surveys, customer relations and to help us in any future dealings with you, for example by identifying your requirements and preferences.
We like to get your feedback to help us to improve our service so we may contact you by post, email, telephone or fax to ask your opinions.
There may be instances where it may be necessary for us to communicate with you, for administrative or operational reasons relating, for example, to advise you of alterations to bookings.
The information you provide to us will be held in our systems, which are located on our premises or those of an appointed third party. We may also allow access to your information by other third parties who act for us for the purposes set out in this policy or for other purposes approved by you.
Security to protect your information
When you make a booking or enter personally identifying information your payment details are transmitted across the internet securely using high-grade encryption (128 bit).
In addition, as required by the UK Data Protection Acts of 1984 and 1998, we follow strict security procedures in the storage and disclosure of information which you have given us, to prevent unauthorised access. Our security procedures mean that we may request proof of identity before we are able to disclose sensitive information to you.
We will retain your information for a reasonable period or as long as the law requires.
To help us keep our databases up to date, please let us know as soon as your contact details change or if you notice any inaccuracies in them.
Cookies are small pieces of information that are stored by your browser on your computer’s hard drive, and enable Quay Apartments to provide features such as remembering your search preferences. Cookies can be deleted from your hard drive if you wish. Most web browsers automatically accept cookies, but you can change your browser settings to prevent that. Even without a cookie you can use most of the features on the website. Our cookies do not contain any personally identifying information.
Cookies are also used in email messages you have agreed to receive and on our website to help us measure the effectiveness of our advertising and how visitors use our site. If you do not want to help us learn how to improve our offers and marketing strategy, you can opt out of this email cookie.
If you click on a link in the email, we may set a cookies on your browser. If you visit the Quay Apartments website as a result of clicking on a link, we are able to understand how you interact with the pages of our website through the combination of the cookie and pixels set on the pages of our website. This enables us to understand what interested you in our emails and what did not, and what interests you about our website and what does not. We can then try to send you more interesting information in the future. Please note that this information is for our use only – we do not disclose or share this information with any third parties. If you do not wish this to happen, you can change the cookie settings in your browser.
Third Party Disclosure
Quay Apartments passes personal data, which included information about your method of payment and booking, to the credit or debit card company that issued the card with which you made your booking.
We may also disclose personal information to any of our group companies.
For your convenience and information the Quay Apartments website provides links to other websites. Enrada Apartments would like to make you aware that these sites may have different security and privacy policies and that we have no control over and take no responsibility for any information contained in these sites.
Such third party websites may contain privacy policies that differ from that of Quay Apartments and we encourage you to review and understand their privacy policies before providing them with information.